Frequently Asked Questions

Below are a few of the most frequent questions that we are asked by prospective customers. If you have a question not answered below or you would just like to discuss your storage options further please feel free to give us a call or pop into either of our sites.

How much does it cost to store my things?

The cost of storage depends upon the size of unit you rent and the location.
You can use our on-line estimator to get an idea of the space you require. You are also welcome to come and have a look around either one of our sites where a member of staff will be more than happy to offer advice. We promise no hard sell!

What are your opening hours?

Our opening hours are:

  • Monday – Friday: 8.30am – 6pm
  • Saturday: 8.30am – 12 Noon
  • Sunday: Closed

We are able to offer extended opening hours at a cost.

Should I book a unit in advance?

There is no cost to reserve a unit and we recommend it. Although we are happy for our customers to turn up on the day we advise booking a unit in advance so that you don’t end up paying for more space than you need. 

 If you do book a unit and you find it’s too big/too small when you arrive we are more than happy to move you (subject to the availability).

How long can I store for? 

Our minimum storage period is seven days. But you are welcome to stay for as long as you require.

How can I pay for my storage?

Our preferred method of payment for paying your ongoing storage charges is by Direct Debit, via GoCardless, you can follow the link below to set up your payment plan.

We also offer the payment options:

  • Credit card and debit card (excluding American express).
  • Bank payments.
  • Cash (excluding move-in).

Do I pay weekly or monthly? 

We generally invoice customers on a monthly basis although we are more than happy for our customers to pay on a weekly basis.

What about insurance?

If it’s worth storing its worth insuring. All customers are required to have insurance cover for their goods which we arrange on move-in. 

You will need to declare a value for your goods and the charges are then based on this.

If you would like to use your own insurance policy to will need to provide proof of cover on move-in and then again on each renewal.

What will I need to bring when I move in?

You will need to bring with you two forms of identity; one as proof of your name (a passport, driving Licence or benefit book etc); and one as proof address (a utility bill, bank statement etc) and means of payment that is not cash.

Do I need my own padlock?

Yes, all customers are required to padlock their unit. We sell a range of padlocks in-store or you can bring your own (to fit in the locks you should ensure your padlock has a shackle no bigger than 7mm).

Do you have trolleys available?

We provide sack trucks and trolleys free of charge for customers to use.

Do you do removals/van hire?

We are on hand to help arrange your removal into storage. You can, of course, arrange your own transport into storage. However, we work closely with our sister company and Van Hire franchise to bring our customer a professional and efficient service.

Can I transfer to another room if I find that I have too much or too little space?

You are welcome to move to another size unit at any time, depending on the availability. You are not required in these circumstances to give notice.

What security is in place to protect my valuables?

  • Swipe card access into the building; allowing access to our customer and people on company business only.
  • 24-hour Digital CCTV located both inside and outside the building, monitoring all entrances & exits.
  • A sophisticated alarm system connected to a monitoring station and mobile security patrols able to react to any alarm activations.
  • Fire and smoke detection systems.

Do you sell boxes and packing materials?

Yes, we sell an extensive range of packing materials from boxes to bubble wrap.

Using strong uniform size boxes will ensure you use your space cost efficiently. Using good quality boxes will ensure that when stacked on top of each other for a lengthy period the stack will not collapse.

Do I have to give notice to leave? 

We only require 14 days’ notice of your intention to vacate your unit. Notice must be given in writing, email or on the form provide with your move-in pack.